01
map the work
follow the real workflow, establish one baseline, and agree where people must remain in control.
workflow system sprint · 2–3 weeks
rebuild one workflow that matters
for owners, partners, and operations leads at professional-services firms whose valuable work is still held together by inboxes, documents, spreadsheets, and status chasing.
the customer surface
the intake, portal, or public experience where the workflow begins and context is captured cleanly.
the operator surface
one place for the team to see state, review exceptions, make decisions, and move work forward.
the automation layer
the integrations and assisted steps that carry context forward while keeping consequential actions visible.
the operating handover
workflow maps, permissions, approval points, acceptance criteria, and the material needed to run the system.
how the sprint works
02
ship the system
build one production workflow with the necessary interfaces, integrations, and audit trail.
03
measure the change
handover the system, observe actual use, and return for a 30-day review against the baseline.
fit
one owner. one workflow. one measure.
a strong sprint has a named workflow owner, access to the people doing the work, representative artifacts, and one measure we can baseline together.
out of scope
- — broad erp replacement
- — unlimited integrations
- — autonomous high-risk actions
- — migration of every historical record
- — 24/7 support
the engagement ends with handover and includes a 30-day review of actual use and the agreed measure.
try the automation layer
live · streaming · demonstrationsubintern — the ai layer, live
this is the same assistant we ship on every client build, pointed at ourselves. ask it anything about the work below.
concept builds
demonstration brands built to explore customer, operator, and automation surfaces. these are concepts, not client claims.
- automation layer
- menu concierge — quotes guest counts, suggests menus, checks dates
- operator surface
- event book: pipeline value, tastings, ai ops briefing on staffing clashes
02 · concept · strength & conditioning gym
ironworks ↗
industrial brutalist · acid yellow on black · anton + plex mono
- automation layer
- desk bot — routes beginners to programs, answers pricing and schedule
- operator surface
- coach console: member roster, churn-risk flags, ai floor reports
03 · concept · family dental clinic
meridian dental ↗
calm porcelain · deep pine + mint · instrument serif
- automation layer
- care assistant — triages pain to same-day slots, handles nervous patients
- operator surface
- front desk: day schedule, room conflicts, ai no-show prevention
- automation layer
- night concierge — rooms, occasions, transfers, while humans sleep
- operator surface
- back office: reservation ledger, payment recovery, occupancy gaps
05 · concept · boutique law firm
rowan & mercer llp ↗
editorial ivory / ink / oxblood · libre caslon · text-heavy
- automation layer
- intake assistant — triages the situation to the right practice and fee
- operator surface
- matter desk: matter book, ai intake triage with urgency + fit calls
06 · concept · independent literary press
marrow press ↗
bone / black / vermilion · newsreader italic · long book pages
- automation layer
- reading room — recommends from the catalog, explains submissions
- operator surface
- manuscript pipeline: the pile, ai slush reader with verdict notes
07 · concept · architecture & urban design
atelier kern ↗
monochrome + signal orange · archivo expanded · long case studies
- automation layer
- front of house — walks visitors through projects, fees, principles
- operator surface
- bid desk: pursuit board, ai rfp reader that flags bad contracts
08 · concept · accounting & financial advisory
whitfield advisory ↗
navy / slate / brass ledger · source serif 4 · plain-language guides
- automation layer
- front desk — quotes published fees, routes to the right tax guide
- operator surface
- client desk: deadline ledger, ai document reader with action calls
09 · concept · barbershop
fadeline ↗
hunter green / cream / pole red · bricolage grotesque · booking-first
- automation layer
- cut brief — live llm turns your own words into the brief your barber reads
- operator surface
- day board: per-chair schedule, ai briefs per booking, no-show flags
10 · concept · used vinyl shop
side b records ↗
70s sleeve · paper / tangerine / mustard · shrikhand · catalog + cart
- automation layer
- crate builder — live llm digs the actual bins from a one-line request
- operator surface
- back office: ai listing writer drafts grades, copy and price from notes
11 · concept · auto workshop
torque & trust ↗
concrete / safety orange / blueprint · chakra petch · intake-first
- automation layer
- quote triage — live llm ranks causes, ranges the price, calls tow vs drive
- operator surface
- workshop board: intake → bays → pickup, tickets born from triage